Service Advisor Body Shop & Mechanical - Hyundai Workshop (Colombo 05)
Basic Salary + Workshop Incentives
Abans Auto stands as a leading name in Sri Lanka's automobile and manufacturing sector, proudly serving as the authorized distributer and assembler of Hyundai automobiles in Sri Lanka. With a commitment to excellence and innovation, Abans Auto has established itself as a key player and pioneer in Sri Lanka's automotive industry.
Job Responsibilities.
• Providing customer service and guidance on repair processes.
• Coordinating with technicians and customers to facilitate vehicle repairs.
• Managing scheduling, estimating, and billing for body shop services.
• Coordinating with insurance companies with regards to customer claims.
• Communicating effectively with customers about repair needs and status updates.
• Preparing accurate cost estimates for body work and repairs.
• Scheduling appointments and managing repair timelines.
• Ensuring customer satisfaction through follow-up after completion of services.
• Keeping records of repair orders, invoices, and customer interactions.
Age Limit
• Below 35 years only.
Basic Educational Qualification
• Must have followed a Technical Couse in Automobile Engineering from a recognize Institute (AETI/ CGTTI/ NAITA/ City & Guilds).
• Minimum 2- 3 year proven experience in a similar position and exposure in automobile workshop.
• Experience in customer service, preferably in an automotive setting.
• Excellent communication and negotiation skills.
• Knowledge of body shop operations and vehicle repair processes.
• Ability to work efficiently in a fast-paced environment.
• Proficiency in relevant software for scheduling and billing
• Computer literacy