Customer Care Agents - Ratmalana
๐ WE ARE HIRING ๐
# ๐ผ ๐๐๐๐๐๐๐๐ : CONSUMER CARE AGENTS - RATHMALANA
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โ Unlock Your Potential in Customer Experience!
Energize your career journey with us and thrive as you learn, grow, and make a lasting impact. โ
๐ ABOUT US
At Cargills, we are not just a Company; we are a cornerstone of Sri Lanka's vibrant economy. With a heritage spanning over 180 years, we have continuously evolved to become a leading force in multiple industries, including Retail, FMCG, Restaurants, Financial Services, Agribusiness, Cinemas, Hospitality, and Real Estate. Built on a strong foundation of values and ethics, we have spread our reach across Sri Lanka, with investments and operations that touch the lives of millions of consumers, farmers, and entrepreneurs on a daily basis. We are committed to leveraging technology to enhance operational excellence, create sustainable markets, and foster employment opportunities, all whilst actively engaging in initiatives that uplift communities and protect the environment to build a brighter future for all.
# ๐ ๐๐๐ ๐๐๐๐ ๐๐๐ :
ใ~ใโช Provide exceptional service to 'Cargills Online' and group call center customers via phone, email, and chat.
ใ~ใโช Efficiently handle consumer orders, returns, and operational requests.
ใ~ใโช Promptly address and resolve consumer requests & complaints with professionalism.
ใ~ใโช Build trust-based relationships by understanding consumer needs and obtaining feedback to make improvements.
ใ~ใโช Maintain confidentiality & accurate consumer records.
ใ~ใโช Work collaboratively with other teams.
ใ~ใโช Go the extra mile and exceed customer expectations to deliver delightful experiences and create moments of happiness in order to keep consumers satisfied.
# ๐ ๐๐๐๐๐๐๐๐๐ ๐๐๐๐๐๐๐๐๐๐๐๐ :
IS THIS YOU?
ใ~ใโช Passionate about Sri Lanka; you're committed to making a positive impact for our Country and its people.
ใ~ใโช Completed GCE Ordinary Level (OLs) and Advanced Level (ALs). (School leavers are encouraged to apply).
ใ~ใโช Should be able to work on a shift/roster basis with 2 days off per week (which includes weekends).
ใ~ใโช Good IT literacy skills (MS Office package & Microsoft 365 applications)
ใ~ใโช Genuine passion for consumer assistance and satisfaction
ใ~ใโช Good written and verbal communication skills in at least two languages (English, Sinhala, Tamil).
ใ~ใโช Able to work in person from the Consumer Care Call Center in Rathmalana
ใ~ใโช Demonstrate positive behavioral skills of Cargills Values: Customer Centric, Accountable, Respect, Green, Innovative, Love, Lead & Serve the Nation.
# โ ๐๐๐๐๐ ๐๐๐ :
WHAT'S IN IT FOR YOU?
ใ~ใโช Highly attractive remuneration & health insurance.
ใ~ใโช Complimentary meals.
ใ~ใโช Career advancement opportunities.
ใ~ใโช Exposure to working with talented professionals throughout the Cargills Group.
ใ~ใโช Employee engagement programs, special learning & development programs and other benefits.
# โ ๐๐๐ ๐๐ ๐๐๐๐๐ โ๏ธ :
โ IF YOU ARE READY TO TAKE UP THE CHALLENGE,
Apply Now! โ
Share your updated resume with
๏ผ ๐ง ๐ธ๐๐ถ๐พ๐ : dilini.r@cargillsceylon.com
๏ผ๐ณ ๐๐ธ๐ท๐ฝ๐ช๐ฌ๐ฝ : Asitha - 0764724495
- Never share card details or OTPs, and always verify items in person before payment. ikman does not offer a delivery service. Stay vigilant!
- FEATURED
Consumer Care Agents - Ratmalana
๐๐๐ซ๐ ๐ข๐ฅ๐ฅ๐ฌ ๐๐๐ฒ๐ฅ๐จ๐ง ๐๐๐MEMBERColombo, Customer Service Executive15 days - FEATURED
Customer Delivery Agent - Online Store Rathmalana
๐๐๐ซ๐ ๐ข๐ฅ๐ฅ๐ฌ ๐๐๐ฒ๐ฅ๐จ๐ง ๐๐๐MEMBERColombo, Delivery Rider45 days