Job Title: WhatsApp Support Team Officer (Chat Center, SITC Campus)
Location: SITC Campus, Gampola Branch
Position Type: Full-time
Salary: 50,000 LKR per month
About Us:
SITC Campus is a leading educational institution committed to providing quality education and support services to our students. As part of our dedication to student success, we are expanding our support team to include a WhatsApp Support Team Officer who will engage with students via WhatsApp to provide assistance and guidance.
Job Description:
We are seeking a dynamic and customer-oriented individual to join our WhatsApp Support Team at SITC Campus. The WhatsApp Support Team Officer will be responsible for providing timely and helpful support to students through the WhatsApp platform. This role requires a strong command of the Sinhala language, excellent communication skills, and a passion for helping others.
Responsibilities:
1. Respond to student inquiries and messages via WhatsApp promptly and professionally.
2. Provide accurate information and assistance regarding academic programs, admissions, registration, and other campus services.
3. Assist students with troubleshooting technical issues related to online learning platforms, student portals, and other digital resources.
4. Offer guidance and support to students facing academic challenges, directing them to appropriate resources such as academic advisors or tutoring services.
5. Maintain a positive and supportive tone in all interactions with students, fostering a sense of belonging and community.
6. Collaborate with other members of the support team to ensure consistent and effective communication across all channels.
7. Keep accurate records of interactions and follow-up actions using designated systems or software.
Requirements:
1. Fluency in Sinhala with excellent written and verbal communication skills.
2. Strong typing skills and the ability to communicate effectively through written messages.
3. Previous experience in customer service, support, or a related field preferred.
4. Ability to multitask and prioritize tasks in a fast-paced environment.
5. Empathy, patience, and a genuine desire to help others.
6. Familiarity with educational systems and processes is a plus.
7. Proficiency in English is desirable but not required.
How to Apply:
If you meet the requirements and are excited about the opportunity to support students at SITC Campus, please submit your resume and a cover letter highlighting your relevant experience and language skills to info@sitc.lk . We look forward to reviewing your application!
